Last updated: 21st of September, 2025

Welcome to Seen (“Seen,” “we,” “us,” or “our”). We build a safe, humane space for people to talk and be heard. This Privacy Policy explains what we collect, why we collect it, how we use and share it, and the choices you have. It covers our mobile apps, website, and related services (together, the “Services”).

Important up front

• Seen is not therapy or a medical service. It is peer support. If you are in danger or facing a crisis, please contact local emergency services or a crisis hotline in your country.
• We process some information that may be sensitive (e.g., emotions you share). We minimize what we collect, offer clear choices, and secure it.

If you have questions, reach us at [email protected].

1) Who we are & scope

• Controller: Sien FZ-LLC, Sharjah Research Technology & Innovation Park, UAE
• Contact: [email protected]
• This Policy applies to anyone using our Services, including “Listeners” (trained peer supporters) and “Users” (people seeking support), and visitors to our website.

2) What we collect

A. You provide directly

• Account & profile: name or nickname, email, phone, password, avatar, language, time zone.
• Application & training (Listeners): experience summaries, certifications (if any), training progress, assessment results, availability, rating/feedback.
• Session interactions: the content you choose to share during chat/voice sessions, plus optional notes, reflection prompts, and post-session feedback.
• Support messages & forms: requests, bug reports, survey answers.
• Payment & billing (if applicable): transaction info via our payment processor. We don’t store full card numbers.

B. Collected automatically

• Device & usage: app version, device type, OS, language, coarse location (city/region from IP), timestamps, feature usage, diagnostics, crash logs.
• Cookies/web beacons: on our sites for essential operations, analytics, and preferences. See Cookies below.