Your stories are safe here.

Quick help

• Can’t sign in? Update the app, double-check your email, then try again. If it persists, email us with your device, OS, and app version at [email protected]
• Need to report someone or something felt unsafe? Use Report inside the app after a session, or email us with details (time, listener/user nickname, screenshots if possible).
• Want to delete your account/data? Go to Settings → Account → Delete account. If you prefer, email us and we’ll process it for you within 30 days.

Contact us

• Email: [email protected]
• Hours: Sunday–Thursday, 10:00–18:00 (Dubai local time)
• Typical response: within 1–2 business days

Emergency: Seen isn’t therapy or a medical service. If you or someone else is at risk, please contact local emergency services right away. (We also signpost to crisis resources and may act to protect life if we reasonably believe someone is in serious danger.) Seen

Frequently asked questions

What is Seen? Is it therapy?

Seen is a gentle, judgment-free space to talk with trained listeners in real time. It’s not therapy or medical advice — it’s human connection and support. Seen

Will I be anonymous?

Yes. You use a nickname and we don’t share your email with other users. Seen

Are calls secure?

Calls are private and encrypted in transit. No cameras, just voice — so you can focus on feeling heard. Seen

How do sessions work?